FAQ

Frequently Asked Questions

Orders & Shipping

How long is processing?
Orders are processed within 24–48 hours (business days).

What’s the delivery time?
Worldwide shipping: estimated 6–12 business days.

How much is shipping?
Shipping fees are calculated at checkout based on destination and weight. FREE SHIPPING Above $...

How do I track my order?

  • Log in to My Account → Orders → select your order and click Track shipment.

  • Or open the “View your order” link in your shipping confirmation email.
    Tracking events usually appear 12–24 hours after dispatch.

Can I change or cancel my order?

  • If fulfillment hasn’t started, we’ll help—contact us ASAP via Contact Us.

Returns & Warranty

What’s your return policy?
We accept returns according to our Returns & Refunds policy. Items must be in original condition and packaging.

How do refunds work?
After we receive and inspect your return, refunds are issued to the original payment method. Processing times vary by bank.

Products & Use

Are your grooming tools safe for pets?
Yes, our products are selected for comfort and at-home use. Introduce tools slowly and follow the instructions on each product page.

The item I want is out of stock. What now?
Click “Email me when available” on the product page or contact us for restock timing.

Payments & Accounts

Which payment methods do you accept?
Major cards and express checkouts. Available options appear at checkout.

Do I need an account to order?
No, guest checkout is fine. Creating an account lets you track orders and manage returns faster.

Need more help?